Privacy policy
What data we collect when you browse, contact us, buy a plugin or try the demo — and what we never do with it.
Last updated: 6 November 2026
Who is responsible
The data controller for nuxwp.com is NuxWP (identity and address in the Legal notice). Questions about your data: [email protected].
What we collect, and why
| When | Data | Purpose · legal basis |
|---|---|---|
| You browse the site | Technical logs (IP address, pages, browser), kept by our hosting provider | Security and operation of the site · legitimate interest |
| You contact us or request a quote | Name, e-mail, company, website, your message | Answering you · pre-contractual steps |
| You place an order | Name, e-mail, company, country, order details, licence keys, download history | Delivering the product, licence and support · contract; invoicing obligations · legal obligation |
| You create a customer account | E-mail, password (hashed), name, company, your orders and licences | Giving you access to your purchases · contract |
| A licensed plugin checks for updates | Licence key, site URL, plugin and WordPress versions | Delivering updates and enforcing the licence · contract |
| You try the public demo | A temporary account and the data you type into it; a hashed IP for rate limiting | Running the demo · legitimate interest. Deleted automatically within the hour. |
Payments and Paddle
Payments are processed by Paddle.com Market Ltd, our merchant of record, which acts as an independent controller for the payment, invoicing and tax data it collects (card details, billing address, tax number). We never receive your card number. See Paddle's privacy policy.
Who else sees your data
Only the processors we need to run the service, each bound by a contract: our hosting provider (European Union), our e-mail delivery provider, and Paddle for payments. We never sell personal data and never share it for advertising.
Cookies
nuxwp.com uses only cookies that are strictly necessary: your shopping cart, your session when you sign in, and a security cookie for the payment page. There are no advertising cookies and no third-party trackers, so no consent banner is needed. The Paddle checkout window may set its own cookies, described in Paddle's policy.
How long we keep data
- Contact and quote requests: 3 years after our last exchange.
- Orders, invoices and licences: 10 years (accounting obligations); licence activity: for the life of the licence plus 1 year.
- Customer account: until you delete it or after 3 years without sign-in.
- Demo accounts: deleted at the end of the session (60 minutes at most).
- Technical logs: 12 months.
Your rights
You can ask to access, correct, delete or export your data, to restrict or object to its processing, and you can withdraw consent at any time. Write to [email protected]; we answer within one month. You may also lodge a complaint with your supervisory authority (in France, the CNIL).
Security
The site is served over HTTPS; passwords are stored hashed; access to order data is limited to the people who need it. Licence keys are issued and verified with signed requests.
Changes
We will update this page when our practices change; the date at the top tells you the current version.
A question about an order?
Write to us — a human answers within one business day.