Refund policy
If a plugin does not work for you and we cannot fix it, you get your money back — within 14 days of purchase.
Last updated: 6 November 2026
Our 14-day guarantee
If a plugin you bought on nuxwp.com does not work on your website as described on its product page, and our support cannot make it work, you can ask for a full refund within 14 days of the purchase. No forms to fill, no questions beyond what we need to help you.
How to ask
- Write to [email protected] with your order number (it is in your confirmation e-mail and in your account) and a short description of the problem.
- We reply within one business day and, if needed, suggest a fix — most issues are solved at this step.
- If the product still does not meet your needs, we approve the refund.
How the money comes back
Payments are processed by Paddle, our merchant of record. An approved refund is issued by Paddle to the original payment method, usually within 5 to 10 business days depending on your bank. You can also contact Paddle's buyer support directly at paddle.net. The licence key of a refunded order is deactivated.
What is not refundable
- Requests made more than 14 days after the purchase.
- Change of mind after the plugin has been downloaded and activated, when it works as described.
- Problems caused by third-party plugins, themes, hosting restrictions or custom code.
- Licence renewals that have already delivered updates or support.
Your legal rights
This guarantee is offered in addition to your statutory rights, including the rights of consumers in the European Union, which are never limited by this policy.
A question about an order?
Write to us — a human answers within one business day.